Some examples of projects that have rapidly increased business value while improving the user experience.
Legrand, a specialist in electrical and digital building infrastructures, was looking to develop a global e-catalogue of its products in order to optimise and standardise access to information for customers and partners. WeDigitalGarden was called in to identify local needs and differences in order to propose the best solution for Legrand's customers.
With the health crisis, new online consumption habits and the desertification of shops, Decathlon China wanted to minimise losses. The group wanted support to accelerate the implementation and production of a tripartite application - Decathlon shops in China, sports and wellness professionals, and sports communities - to create a buzz around the shops and reinvent them.
Compagnie des Alpes, the European leader in ski slope equipment engineering and installation, called on WeDigitalGarden to optimise the customer experience offered within the ski resort. The objective: to co-design a re-enchanted experience with customers and ensure that the planned improvements are implemented before the next season.
Air Liquide Healthcare wished to be assisted in the definition and implementation of a new work interface for customer relations centre employees. The challenge is to improve the efficiency of employees using the tool to enable them to concentrate on value-added tasks and thus ensure the satisfaction of patients, pharmacists and prescribers, and to reduce training time.
WeDigitalGarden worked with the Kering Group to assist in the selection and adoption of a new POS, with a view to an international roll-out to the shops of the Group's multiple brands.
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